Drive with Confidence
At Differentials Plus, we want to give you peace of mind on the road by offering a trusted auto repair warranty with our 2-year/24,000-mile Nationwide Warranty. You can learn more about what is covered and how it works below.
In addition, we do work with several Third Party Warranty companies and Insurance companies. There are additional parameter's we must work within with these types of companies so the process is a little different than the typical repair process.
Differentials Plus Warranty
SERVICES COVERED BY THE WARRANTY:
When you have repairs performed at Differentials Plus, you’re covered by a reliable auto repair warranty through PRONTO, a nationwide limited repair warranty extending across North America for 24 months or 24,000 miles, whichever comes first. This is a consumer parts warranty for the original car owner which covers the originally installed part (see “Not Covered” for a list of exclusions) and labor associated with said part, due to part failure, up to the original dollar amount listed on the original invoice (see “reimbursement limits”). The original part must have been installed at Differentials Plus. Additionally, the warranty repair on the failed part must be performed at Differentials Plus or a participating Pronto service center and not an individual for the part to qualify for coverage.
Air conditioning (A/C), heating (HVAC) and climate control systems
Brake system(s)
Clutches (clutch component or assembly repair and replacement)
Electrical system(s)
Emission control system(s)
Engine cooling system(s)
Electronic engine management (and other on-board computer) system(s)
Engine performance services
Exhaust system(s)
Fuel system(s)
Ignition system(s)
Other minor repairs
Starting and charging system(s)
Steering/suspension system(s)
What Is Not Covered
This Warranty does not cover repair(s) or replacement(s) except as listed in the section, “Services Covered by this Warranty,” even though the Facility may offer other services. Repairs and services excluded from the Limited Warranty include:
ENGINE
- Any internal repairs or replacement of internal components, or replacement of engine assembly
AUTO BODY, PAINT, MOLDING REPAIR
- Any repair or materials related to auto body repair work
- Glass related repairs
PREVENTIVE MAINTENANCE SERVICES
(excluding belt and hose replacement)
- Oil changes, fluid changes, and flushes, wiper blades, filters
Drive Axle/Differential
Replacement requiring the removal of internally lubricated components or replacement of the drive axle/differential assembly
- Ring gear, pinion shaft, and related gears
- Associated bearing with above
- Pinion seal
TIRES, BATTERIES
(excluding hybrid drive and 12 volt Diehard battery replacements)
TRANSMISSION, TRANSAXLES
- Automatic – any internal repair or component replacement
- Manual – any internal repair or component replacementDRIVE AXLE/DIFFERENTIAL ASSEMBLY
REPAIRS PERFORMED ON COMMERCIAL VEHICLES
- with a load carrying capacity greater than 1 1/2 tons
Other
Used or salvaged parts. Sublet repairs
ADDITIONAL SERVICES WHICH MAY BE COVERED:
• Rental car reimbursement may be obtained for up to $50 per day for up to two days with an authorized Protection Plus warranty claim.
• Towing reimbursement may be obtained for up to $120 with an authorized Protection Plus warranty claim.
SERVICES AND VEHICLES NOT COVERED BY THE WARRANTY:
You must pay for any non-warranty service you order to be performed at the same time as the Warranty service. This Warranty will not apply to your repaired vehicle if it has been damaged by abnormal use, misuse, neglect, accident, alteration, or “tampering with.” This Warranty does not cover replacement or repairs due to normal wear and tear. The Facility’s employees and/or agents do not have authority to modify the terms of this Warranty nor to make any promises in addition to those contained in this Warranty. THIS WARRANTY DOES NOT IN ANY WAY INCLUDE INCIDENTAL OR CONSEQUENTIAL DAMAGES (additional expenses which you may incur as the result of faulty repair or service).
How to Obtain Service
If possible, please return to our location for any auto repair warranty-related service. If you are unable to return to the original service center, don't worry. We have an extensive network of auto repair shops ready to assist you. Simply contact the Nationwide Protection Plus warranty line at (877) 252-4609 to be directed to the nearest Pronto/Protection Plus shop for your repair needs.
Third Party Warranty
WILL YOU WORK WITH MY WARRANTY COMPANY?
Differentials Plus’ Policy with Insurance, Extended, Aftermarket Warranty Companies.
We will be glad to contact your insurance or your Warranty company to see if your vehicle's repairs are covered under their auto repair warranty.
The administrative demands of working with 3rd parties for auto repair warranty claims are very time-consuming and taxing on our resources. At times, we spend several additional hours on the phone (or on hold) providing all the findings on the vehicle inspection along with all the part and labor details. Following this, there are numerous follow-up calls throughout the repair and finally the completion.
In some cases, they may send an adjuster out to verify the findings. When the adjuster arrives, we must stop working on another car to allow the adjuster to look at your car on a lift. A typical visit from the adjuster can last anywhere between 30 minutes to an hour and a half. Again, this is very time-consuming and halts a portion of our day.
We can no longer be the sole bearers of this financial burden. For this reason, we require authorization of our administrative fee of $150.00. This fee is in addition to any diagnostic fees that will be discussed prior to the start of the vehicle evaluation.
This fee helps to cover the associated cost and resources related to but not limited to:
- Calling 3rd party payer
- Working with the field adjuster/inspector
- Filing supplements
- Collecting payment
As a gesture of goodwill we will discount the administrative fees by 50% if the Insurance or Warranty company does not authorize the repair. So, the $150.00 administrative fee will be reduced to $75.00.